Cancellation, Exchanges & Refunds

Exchange & Refund Policy

At Rivaaj Ethnic, we are committed to providing high-quality products and an exceptional shopping experience. Please read our Exchange & Refund Policy carefully before placing your order.

Important Notice

We do not accept returns.

We only offer exchanges under the conditions mentioned below.

Exchange Policy

We offer a 7-day exchange policy from the date your order is delivered.

Please Note: Only one exchange is permitted per order.

Eligibility for Exchange

To be eligible for an exchange, the item must:

  • Be unworn, unused, and unwashed.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be accompanied by the order confirmation or proof of purchase.

Additionally, customers are required to provide:

  • A complete unboxing video of the parcel.

  • A 360° video clearly showing the product from the front and back.

These videos are mandatory for verification and quality assessment.

Size Exchange

If you need a different size, you may request a size exchange within 7 days of receiving your order.

Please note:

  • The product must pass our quality inspection.

  • No courier charges will be applicable for approved exchanges.

  • Only one size exchange is allowed per order.

  • Size exchanges are subject to product availability.

Damaged, Defective or Incorrect Products

Exchanges will only be accepted if:

  • The product received is damaged, defective, or incorrect.

  • The issue is reported within 48 hours of delivery.

  • Clear photographs and the required unboxing video are shared with our customer support team.

Requests made after 48 hours may not be accepted.

Exchange Process

  1. Contact our customer support team within the applicable time frame.

  2. Share your order details, photographs, and the required unboxing video.

  3. Our team will review your request.

  4. Once approved, the returned product will undergo a quality inspection.

  5. After successful inspection, a replacement product will be dispatched.

Return Shipping Address

Rivaaj Ethnic

Ground Floor, Gala No. 04
Shubh Sandesh Society
16, Hansraj Lane
Near Byculla Railway Station (East)
Byculla East
Mumbai, Maharashtra – 400027
India

Refund Policy

Order Cancellation

Orders cannot be cancelled once they have been processed or shipped.

Store Credit Refunds

Refunds will only be issued in the form of Store Credit under the following circumstances:

  • The order cannot be delivered within 30 days due to Rivaaj Ethnic's inability to ship.

  • The shipping location is not serviceable by our courier partners.

Store Credit can be used for future purchases on our website.

Damaged Products

Damaged or defective products are not eligible for refunds. They are eligible only for exchange in accordance with our Exchange Policy.

Refund Exclusions

Refunds or Store Credit will not be issued under the following circumstances:

  • Incorrect or incomplete shipping address provided by the customer.

  • Recipient unavailable at the delivery location.

  • Refusal to accept the shipment.

  • Customer dissatisfaction after successful delivery.

  • Delay caused by natural disasters, strikes, lockdowns, government restrictions, or other force majeure events.

  • Products that have been used, washed, altered, damaged, or tampered with by the customer.

  • Requests made after the applicable exchange or reporting period.

Refund Processing Time

If a Store Credit refund is approved, it will be processed within 7–10 business days after approval.

Contact Us

If you have any questions regarding exchanges or refunds, please contact us:

Rivaaj Ethnic

Email: carerivaajethnic@gmail.com

WhatsApp: +91 8446726463

Business Hours:
Monday to Saturday
10:00 AM – 06:00 PM (IST)

Our customer support team will be happy to assist you with your queries.