Returns, Exchanges & Refunds

At Rivaaj Ethnic, your satisfaction is our top priority, and we are dedicated to providing a seamless shopping experience. Here's how we handle cancellations, exchanges, and refunds:

All of our products go through a thorough quality check before they are shipped. While we make every effort to deliver products exactly as shown, please be aware that slight variations in color or design may occur due to photography and display settings.

Return/Exchange:

• To raise a request, please write to us at support@rivaajethnic.com or WhatsApp us at +91 8446726463. Once your request is accepted, we will schedule a reverse pick-up.
• You can raise a return/exchange request within 3 days from the date of delivery of the order.
• Dupattas are non-returnable/non-exchangeable.
• In case of an exchange, we will send out the exchange product once we have received the returned product(s) in our warehouse in good condition. This process can take up to 10 to 12 working days.
• You get one-time size exchange per customer. Please ensure to check the size chart before ordering.
• We don't provide a reverse pick-up for international shipments.

Refunds:

• For prepaid orders, refunds will be processed to the original mode of payment.
• For COD orders, refunds will be issued via NEFT to the customer’s bank account.
• The courier partner will make 3 pickup attempts for return collection.
• If the customer is unable to hand over the product during these attempts, they must ship the product back at their own expense and Rivaaj Ethnic will not be responsible for any claims related to self-shipped returns.
• A base fee of ₹200 will be charged to initiate the return process.
• Exchanged products are not eligible for return.

Cancellation:

• An order is eligible for cancellation within 12 hours of order placement.
• To initiate a request for cancellation, please write to us at support@rivaajethnic.com or contact us on WhatsApp at +91 8446726463 with your order number and request for cancellation mentioned in the subject.