Frequently Asked Questions

1. What is your return and exchange policy?

You can request an exchange or return within 3 days of receiving the product. For more details, please visit our Return & Exchange Policy.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your order through the courier’s website or contact us if you face any issues.

3. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. After this period, the cancellation request will not be accepted.

4. What payment methods do you accept?

We accept all major credit/debit cards and UPI payments.

5. How long will it take to receive my order?

Orders are usually shipped within 4-8 business days. Delivery may take additional time based on your location.

6. Do you offer international shipping?

Yes, we do offer international shipping. However, please note that return pick-ups are not available for international orders.

7. Are your products made from cotton?

Yes, all our kurtas and short tops/kurtis are made from high-quality cotton, focusing on comfort and breathability for everyday wear.

8. How can I care for my handblock print kurtis?

We recommend hand washing in cold water and avoiding bleach to preserve the vibrant prints. Always dry your garments in the shade to maintain their quality.

9. How do I select the right size for my kurta?

We provide a size chart for each product on the product page to help you make the right choice. If you're still unsure, feel free to reach out to us, and our team will be happy to assist you in selecting the right size.

10. How do I contact customer support?

For any inquiries, please email us at carerivaajethnic@gmail.com or reach us on WhatsApp at +91 8446726463. Our team is happy to assist you!

11. Do you offer customization on your products?

Yes, we offer customization on our products. Please give us a call with your specifications, and we'll do our best to bring your vision to life!

12. What is your shipping policy?

We offer shipping across India and internationally. Domestic orders are typically delivered within 4-8 business days, while international shipping times may vary based on the destination. Click here for more details.